Acceptance of Terms

By accessing, browsing or purchasing from the SUMOL website, you agree to comply with these Terms & Conditions and all applicable laws and regulations.

• These terms apply to all visitors, customers and users of our website.
• You must be legally capable of entering into a binding agreement to place an order.
• We may update these terms from time to time, and the latest version will be published on this page.
• Your continued use of the website after an update means you accept the revised terms.

Products & Product Information

SUMOL offers food products, including SUMOL Pure Hing. We make reasonable efforts to display accurate product descriptions, images and other product information on our website.

• Product images are provided for general representation and may vary slightly from the actual packaging.
• Product descriptions and specifications are provided to help customers make informed purchasing decisions.
• Customers should check the product packaging for applicable ingredients, usage instructions and storage information.
• Product availability may change without prior notice.

If you notice any incorrect product information, please contact our customer support team.

Orders & Order Confirmation

When you place an order through our website, you are submitting a purchase request for the selected products. Orders are subject to acceptance and availability.

• Please provide accurate name, contact number, email and delivery address details.
• After placing an order, you may receive an order confirmation through the contact details provided.
• An order confirmation message does not necessarily guarantee dispatch if further verification is required.
• We may contact you to verify order details whenever necessary.
• If an order cannot be processed, we will communicate the relevant information and arrange any applicable refund.

Pricing & Payment

All product prices displayed on our website are shown in Indian Rupees (INR), unless stated otherwise. Applicable charges, taxes and delivery fees will be displayed during checkout wherever relevant.

• Customers must review the final order amount before completing payment.
• We use Razorpay as our online payment gateway to process supported payment methods.
• Available payment methods may include UPI, credit cards, debit cards, net banking and supported wallets.
• Payment confirmation is subject to successful processing by the payment provider.
• In case of a payment failure or duplicate transaction, please contact our support team with the transaction details.

SUMOL does not store complete card or banking credentials submitted through the payment gateway.

Shipping & Delivery

We aim to process and deliver orders to the address provided by customers during checkout. Delivery timelines may vary depending on the destination, courier availability and other operational factors.

• Customers are responsible for providing a complete and accurate delivery address.
• Shipping charges, if applicable, will be displayed during checkout.
• Delivery estimates are indicative and may be affected by unforeseen circumstances.
• Please ensure someone is available to receive the order at the delivery address.
• For detailed shipping information, please refer to our Shipping Policy page.

Cancellation, Returns & Refunds

Order cancellations, returns, replacements and refunds are handled according to our Refund & Cancellation Policy. Customers are requested to review that policy before placing an order.

• Cancellation requests should be submitted as early as possible before dispatch.
• Refund eligibility depends on the nature of the issue and applicable consumer protection laws.
• Food product returns are subject to applicable hygiene, safety and legal requirements.
• Eligible refunds are generally processed through the original payment method.
• Damaged, defective or incorrect product concerns should be reported to our support team promptly.

Nothing in these terms is intended to restrict any rights or remedies available to customers under applicable law.

Website Use & User Responsibilities

You agree to use the SUMOL website responsibly and only for lawful purposes. You must not misuse the website or interfere with its normal operation.

• Do not use the website for fraudulent, unlawful or misleading activities.
• Do not attempt to gain unauthorised access to our website, server or systems.
• Do not upload or transmit malicious code, viruses or harmful content.
• Do not copy, reproduce or misuse website content without appropriate permission.
• Provide genuine and accurate information when placing an order or contacting us.

We reserve the right to take appropriate action in response to misuse of our website, subject to applicable law.

Intellectual Property Rights

All website content, including text, product descriptions, graphics, logos, images, design elements and other materials, is owned by or licensed to SUMOL unless otherwise stated.

• The SUMOL brand name, logo and related brand elements are protected by applicable intellectual property laws.
• You may view and use website content for personal, non-commercial purposes.
• You must not reproduce, distribute, modify or commercially use our content without prior written permission.
• Unauthorised use of our intellectual property may result in appropriate legal action.

Limitation of Liability

We make reasonable efforts to maintain accurate website information and provide a reliable shopping experience. However, certain circumstances may be beyond our control.

• Temporary website interruptions may occur due to maintenance or technical issues.
• Delivery delays may arise from courier operations or unforeseen events.
• Customers should follow the product packaging instructions for proper storage and use.
• We are not responsible for unauthorised use of customer accounts resulting from compromised customer credentials.

Nothing in this section excludes or limits liability where such exclusion or limitation is not permitted under applicable law.

Privacy & Personal Information

We may collect and use customer information such as name, contact details, delivery address and order information to process purchases and provide customer support.

• Customer information is handled in accordance with our Privacy Policy.
• Information may be shared with relevant service providers when necessary to process orders and payments.
• Payment processing may be handled by third-party payment providers such as Razorpay.
• We take reasonable steps to protect customer information.

Please read our Privacy Policy to understand how personal information is collected, used and protected.

Changes to These Terms

SUMOL may revise or update these Terms & Conditions from time to time to reflect changes in our website, products, services or applicable legal requirements.

• Updated terms will be published on this page.
• The Last Updated date will be revised when changes are made.
• Customers are encouraged to review this page periodically.

Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of India. Any disputes arising in connection with the use of our website or purchase of our products will be handled in accordance with applicable Indian laws and the jurisdiction of competent courts, subject to applicable consumer protection laws.

Contact Us

If you have any questions, concerns or requests regarding these Terms & Conditions, please contact our customer support team. We will be happy to assist you.