When you visit our website, contact us or place an order, we may collect certain personal information necessary to provide our products and services.

• Name and contact details such as phone number and email address.
• Billing and shipping address provided during checkout.
• Order details, purchased products and transaction references.
• Payment status and payment-related transaction details received from our payment gateway.
• Messages, enquiries and feedback shared with our team.
• Technical information such as IP address, browser type and device details.

The information we collect helps us operate our website and provide you with a smooth shopping experience.

• To process, confirm and deliver your orders.
• To communicate order updates and delivery information.
• To verify payment status and confirm successful transactions.
• To respond to customer enquiries and support requests.
• To improve our website, products and customer experience.
• To maintain website security and prevent fraudulent activities.
• To send promotional updates where you have provided consent.

Our website may use cookies and similar technologies to improve functionality and understand how visitors interact with our website.

• Remembering your shopping cart and website preferences.
• Understanding website traffic and visitor behaviour.
• Improving website performance and user experience.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.

SUMOL uses Razorpay as its third-party online payment gateway to securely process payments made through our website. When you place an order, you may be redirected to or use the Razorpay payment interface to complete your transaction.

Depending on the payment options available at checkout, customers may be able to pay using:

• UPI payments.
• Credit Cards and Debit Cards.
• Net Banking.
• Supported Wallets and other payment methods offered through Razorpay.

Payment details such as card information, UPI credentials and banking credentials are submitted through Razorpay's payment interface and are handled according to Razorpay's applicable privacy, security and payment processing practices.

SUMOL does not store complete debit card numbers, credit card numbers, CVV details, UPI PINs or net banking passwords on its website. We may receive transaction-related information such as payment confirmation, transaction reference ID, payment status and other details necessary to manage your order.

All payment transactions are subject to the applicable terms and privacy policies of Razorpay and the relevant banks or payment service providers.

For more information, please visit Razorpay's Privacy Policy.

We do not sell or rent your personal information to third parties. However, certain information may be shared with trusted service providers when necessary to operate our business and provide our products and services.

• Delivery and logistics partners for order fulfilment.
• Razorpay for online payment processing, transaction verification and payment-related services.
• Website hosting and technical service providers.
• Analytics and security service providers.
• Government or legal authorities when required by applicable law.

These service providers may process relevant information according to their own privacy policies and applicable legal requirements. We share only the information necessary for the relevant purpose.

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure or loss.

Payment processing is handled through Razorpay's payment services. Customers should use only the authorised payment interface and must not share their UPI PIN, CVV, OTP or banking passwords with anyone claiming to represent SUMOL.

While we make reasonable efforts to safeguard your information, no method of online transmission or electronic storage can be guaranteed to be completely secure.

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including order processing, customer support, legal obligations, accounting and dispute resolution.

When information is no longer required, we take reasonable steps to delete or securely dispose of it, subject to applicable legal requirements.

Depending on applicable laws, you may have the right to request access to, correction of or deletion of your personal information.

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of information, subject to legal requirements.
• Withdraw consent where processing is based on consent.
• Opt out of promotional communications.

To exercise your applicable privacy rights, please contact us using the details provided below.

Our website may contain links to external websites or third-party services, including Razorpay's payment interface. These services may operate independently and have their own privacy policies.

We are not responsible for the privacy practices, content or security of external websites. We recommend reviewing their privacy policies before sharing any personal information.

SUMOL may update this Privacy Policy from time to time to reflect changes in our business practices, website features or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date. We encourage visitors to review this page periodically.