Order Cancellation

Customers can request cancellation of an order before it has been dispatched. To cancel an order, please contact our support team as soon as possible with your order ID.

• Cancellation requests are subject to order processing status.
• Orders already dispatched may not be eligible for cancellation.
• If cancellation is approved after payment, the eligible amount will be refunded to the original payment method.

Eligible Refund Conditions

We accept refund requests in cases where a genuine product or delivery issue has occurred. Customers may contact us under the following circumstances:

• Product received in a damaged condition.
• Incorrect product delivered compared to the order.
• Product received with a manufacturing defect.
• Product missing from the delivered order.
• Order not delivered within the promised delivery period.

Refund or replacement requests will be reviewed based on the nature of the issue and applicable consumer rights.

Non-Eligible Return & Refund Conditions

Since SUMOL Pure Hing is a food product, we follow appropriate hygiene and product safety standards. Change-of-mind returns are generally not accepted for food products.

• Products opened or used after delivery, except where a product defect or other applicable consumer right is involved.
• Products damaged due to improper storage or handling after delivery.
• Requests without valid order details or supporting evidence.

These conditions do not limit any refund or remedy required under applicable consumer protection laws.

How to Request a Refund

If you experience any issue with your order, please follow these simple steps:

• Contact our customer support team.
• Share your order ID and registered contact details.
• Provide clear photographs or videos of the damaged, incorrect or defective product, wherever applicable.
• Our team will review your request and communicate the next steps.

Payment Gateway – Razorpay

SUMOL uses Razorpay as its online payment gateway to provide a convenient and secure payment experience. Customers can complete their purchases using the payment methods made available at checkout.

• UPI payments.
• Credit and Debit Cards.
• Net Banking.
• Supported Wallets and other available payment methods.

Once a refund is approved by SUMOL, the refund will be initiated through the payment gateway and routed to the original payment method used for the transaction.

Refund Processing Time

Once your refund request is approved, we will initiate the refund through the applicable payment gateway. The time required for the amount to appear in your account depends on your bank or payment provider.

Refunds are generally credited to the same payment method used during the original purchase. Customers may contact their bank or payment provider if the refund is not reflected within the expected period.

Failed or Duplicate Payments

If your payment is deducted but the order is not successfully confirmed, please contact our support team with your transaction details.

• Share the payment transaction ID or reference number.
• Provide your registered mobile number and email address.
• Our team will verify the payment status.
• If an amount has been captured for an unsuccessful or duplicate transaction, an applicable refund will be initiated.

Replacement Policy

In certain eligible cases involving damaged, defective or incorrect products, SUMOL may offer a replacement instead of a refund, subject to product availability and customer agreement.

Our support team will communicate the available resolution after reviewing your complaint.

Contact Us for Refund Assistance

If you have questions about refunds, cancellations, payment failures or product-related concerns, please get in touch with our customer support team. We will do our best to assist you with a suitable resolution.